At Petalpieces, managed by Grover Infomatic Private Limited, we are committed to delivering a seamless and dependable shopping experience. In this policy, “we,” “our,” and “us” refer to Grover Infomatic Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase, you agree to comply with the return and refund procedures outlined below.    

Return Eligibility    
To be eligible for a return:  

• Items must remain unused, unwashed, and in their original condition, including all tags, labels, and packaging.  
• All original tags, labels, and packaging must be included with the return.  
• Products that have been worn, washed, or altered in any way are not eligible.  
• Return requests must be submitted within 48 hours of delivery through our customer support team.  
• Items that do not meet these requirements will not be accepted for return.    
   

How to Initiate a Return  

• Submit Your Request: Email your return request, including Order ID and reason for return, to groverinfomaticprivatelimited@gmail.com.  
• Provide Proof: For defective, damaged, or incorrect items, attach clear photographs to speed up processing.  
• Follow Instructions: Once approved, we will provide step-by-step guidance to complete the return.  

Note: Returns that do not meet the stated conditions may be declined at our discretion.    

Refund Process & Timeline  

• Returned items are inspected to verify compliance with return eligibility criteria.  
• You will be notified whether your refund is approved or denied.  
• Approved refunds are processed to the original payment method within 5–7 business days.  
• A confirmation email is sent once the refund is successfully completed.    
   

Partial Refunds    
If a returned item partially meets return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.    

Damaged, Defective, or Incorrect Items  

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery.  
• Attach clear photos or videos of the issue and email them to groverinfomaticprivatelimited@gmail.com for faster resolution.    
   

Customer Support  

• For any questions or assistance regarding returns and refunds, contact our support team at groverinfomaticprivatelimited@gmail.com.  
• We value your trust in Petalpieces and are committed to ensuring a smooth and satisfying shopping experience.